SHIPPING AND WARRANTY
1. FREE SHIPPING on Orders Over $48*
2. Low cost shipping on all orders under C$48 *!
- If your order is over C$48 and shipped within Canada or within the contiguous US you will receive FREE shipping*. Remember if you're at the end of your order and you're close to C$48 feel free to check out our other great products which you can add.
3. Processing and Delivery time
- Orders under C$48 ship for only C$4.95*! This shipping option is applicable for all orders within Canada shipped via Canadapost Expedited parcel or Letter mail, or for all orders in the US (within the contiguous US only) shipped via USPS Mail or Fedex Ground at our discretion.
4. Expedited Shipping Details
- Orders received before 3 PM EST will usually be shipped out the same day. Orders received after 3 PM EST will usually be shipped on the following business day; orders placed after 3 PM EST on Friday will usually be shipped on Monday (or Tuesday if Monday is a holiday). Orders placed on a Stat. holiday will usually be shipped the following business day. Orders placed over the Holidays can extend the processing and shipping time
- Estimated delivery time is approximately 1-5 business days depending on your location. Shipping to remote or rural area will take longer.
- All orders are shipped from our Vancouver BC warehouse and our US distribution center.
- We only ship to Canada and the contiguous US.
5. Tracking Your Order
- You may upgrade your shipping option in Canada to Fedex Ground or FedEx 2Day during checkout by paying extra shipping rates*.
- Orders shipped by Fedex can only be delivered to a physical address. We cannot send packages via Fedex to a PO Box or an APO/FPO add
- Orders can be tracked by logging on to your inktoneroutlets.ca account. Click MY ACCOUNT and then My Orders you will be able to see the status of your order. We also provide an email confirmation with every order that is placed. This confirmation will include a tracking number so you can check the progress of your shipment. You can always track orders with one of our representatives by calling our toll free number 1-888-983-5009, or email us to email@example.com.
6. Shipping to Remote Locations within Canada
- Transit time will take estimated 1-5 business days depending on your location. Remote areas will take longer.
- Free shipping is not available when the shipping address is a remote or rural location. Additional charge will be required for these locations.
- Expedited shipping options such as Fedex Ground & Fedex 2 day may be unavailable for remote or rural locations.
- For all other shipping options, remote or rural locations may require additional shipping charges
- In all of the above instances, a customer service representative will contact you for more information if your order may require additional shipping charges or if shipping option may be unavailable depending on the order.
- Delivery time to remote or rural area will take longer.
7. Shipping Notes
- Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. Please allow 15 business days for packages to be delivered before the carrier considers it a lost package. After 15 business days from the ship day, contact our Customer Care Center to resolve any issues.
- Please note that we cannot cancel your order after it has been shipped. For assistance with your order, or a Return Authorization, please contact our Customer Care Center at 1-888-983-5009 or email us to firstname.lastname@example.org.
8. One-Year Product Warranty
- Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
- We will refund or replace your product for ONE YEAR — Risk-Free, with the following restrictions:
- In order to receive a replacement or refund on your product, any returned product must be returned with original packing and will go through the exam in our warehouse.
* Shipping exceptions apply to remote or rural locations. Please see "6. Shipping to Remote Locations within Canada" above
- Please contact our Customer Care Center if you need to replace or return your order.
QUESTIONS? CALL our toll free number 1-888-983-5009, or EMAIL us email@example.com
All of our products are backed by a full one year 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit.
Please call us at 1-888-983-5009 M-F 9:00am-4:30pm PST and a customer service representative will be able to help you solve the problem or set up a reshipment or refund for the problematic cartridges.